Your order can be cancelled or amended within the first 12 hours of purchase. Orders cannot be cancelled or changed if they have already been shipped and so in this case please follow the returns policy below. Refunds will not ordinarily be issued for non-delivery for items showing as delivered to the address provided.
We are able to offer a full refund on any faulty products returned to us within 14 days of purchase. The cost of returning your item to our address is at your own expense. If you wish to return an item for other reasons the return must be returned within 14 days of delivery. There are no returns possible if the order was placed with a discount code. All returns must be requested through email. Please contact us on live chat or contact us page.
To be eligible for a return your item must be:
- Unused and in the same condition that you received it. It must also be in the original packaging.
- Received by us within 14 days of item delivery. If the items are not received within 14 days unfortunately we cannot offer a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We offer our customers a lifetime warranty for our products. We can exchange their product for a new product again, provided they meet the following warranty conditions for their product:
- Product must be returned with the original packaging, otherwise the warranty agreement does not apply
- Products can be exchanged only once in the lifetime warranty
- The product must not have been subject to a discount promotion to qualify for the lifetime warranty
If you would like to make use of the lifetime warranty, please send us an email to info@Wearnoa.com with your order number and your product. We will process it as soon as possible.